Do I need a new account for the new website?
Yes, please click on Account and register again, thank you.
Why should I check everything after delivery and after the first ride?
Your electric skateboard is ready for delivery, set with belt tension optimized for a medium rider weight of approximately 85 kg (incl. the adjustment of the bushings). If you notice the belt slipping (making a rattling noise) during braking, you can increase the tension by slightly pulling the motors backward. For this you have to loosen the motor screws with the supplied tool. The correct tension is achieved when the belt can be depressed between the pulleys by about 5-8 mm. Please note that you are responsible for maintenance from the time of delivery. Lower belt tension is better for your range, but if the belt slips often, it leads to higher wear and tear. For all-terrain tires, also be sure to pay attention to the recommended tire pressure and check it regularly. If you have any questions, our support team is here to assist (e-ma (via e-mail or phone).
Why are the range specs of the 14Ah battery with 504WH of the GTR the same as the 10Ah with 360WH of previous models, although the GTR has 40% more battery capacity?
This is real life range with mixed riding. Of course if you would do a range test at middle speed, you would get 40% more range with the GTR than the older 10Ah boards, so 70km Street und 42km All-Terrain. It is 40% more range!
What payment options do I have?#
You have paypal, credit card, manual bank transfer and klarna paying by installments. All the options come up after shipping options. Paypal at the beginning is only Paypal express, but all options come up later when you click continue.
What is the advantage of buying boards here in Germany?
You get the boards here a lot cheaper than from overseas, because we already paid shipping costs and customs and import taxes for you.
Plus you have a longer warranty here in Germany, 2 years on the board, 1 year on battery, by EU law.
Plus you have faster support and shorter shipping times if you need support.
What is the disadvantage of buying stuff overseas, like USA or china?
On the product price, you have to pay expensive shipping and customs and import taxes. It goes like this: If a products cost 2000 USD, it is plus shipping for example 200 USD = 2200 USD + 2,7% customs = 2259,40 USD + 19% import tax = 2688,67 USD. Customs and import taxes you pay in Germany or you country before you get the product from post/customs office, you don't see that extra cotst in a foreighn online shop. So it is 688 USD more expensive.
And less warranty, like often only 90 days, so 3 months or 6 months.
And if you have a defect, you have to ship it back expensively and takes long time.
Are the boards street legal?
That depends on the country you ride in. Right now we think it is legal up to 20km/h in Denmark, Finland, Sweden, Norway, but please check yourselves. We can make 20km/h versions of the boards. In Paris you can ride legal. USA is mostly legal too we heard. In Germany the government twittered that it becomes legal with 20km/h middle of the year, but since then nothing happend, so still no legal class in Germany yet. It is a constant changing process. But we see that since 2018 more and more countries made it legal starting in the Scandinavian countries.
I can't find a product.
Some products have variants, like tyres, kits, wheels and so on. Klick on the products to choose from all variants. You can also use the search. Klick on the magnifying glass at the top of the page.
Can I order VAT free if I am located in an Non EU Country like for example Switzerland, Norway?
Yes, once you are in the Cart and enter your country, the German VAT will automatically removed.
How do I control the board?
How do I brake?
To slow down you push the trigger forward on the handheld remote. The brake is firm when applied at medium to fast speeds and is very safe. The braking is softer at slow speeds and may not bring you to a complete halt. It has been designed to be as safe as possible.
R2 Remote trigger value adjustment
Set the trigger value for mimimun brake (no brake) not when the trigger is fully out, but when it is 1 mm before fully out.
What is does: Sometimes the trigger value or trigger itself is not fully out, even if you let go fully. Then you cannot accelerate, as it is still a little in brake mode.
Also it prevents that at the slightest touch on the brake, it starts braking.
R2 Remote changing main controller version:
- Press 2 times fast blue button of the remote.
- Go down with bottom button and enter the more info screen by pressing blue button once.
- Press 2 times fast blue button and 2 times fast top button (you see then in right bottom of screen "V2")
- Press 2 times fast blue button to change to "V1"
- Press blue button 1 time to get out of the menu.
- Turn remote and board off and then on again.
- You can pair now by holding the top button for some seconds.
Evolve GT/GTX Series FAQ
How do the speed modes work?
The Evolve GT has FOUR speed modes. SLOW, ECO, FAST & GT.
A lot of time has been spent refining each of these modes to perfectly match the mode selected and offer smooth consistent trigger control. While there is a lot involved, the most noticeable affect of each mode will be the torque. As a percentage, a rough guide to these is as follows:
SLOW mode will offer around 20% of available power, with a limited top speed – perfect to learn on.
ECO mode offers around 40% of available power, with more speed but limited to be ideal for cruising and achieving maximum range.
FAST mode offers 60% of available power (still plenty!), and the full range of speed. Our preferred mode for the best balance of performance.
GT mode offers the full 100% power available to attack the steepest hills and provide relentless acceleration!
WARNING: FAST and GT mode offer performance capabilities not suitable for beginners AND can allow the rider to get in situations that may increase risk in operation. Riders must understand the power this board can offer must be respected for safe use.
Can I use the Evolve GT Remote with a non-GT board?
To offer GT level performance, we redesigned the skateboard from the ground up. The result is an all new design, with functionality not compatible with components outside the GT series design.
How Fast can I go on the Evolve GT?
A lot of factors ultimately control speed. Weather conditions, surface conditions battery charge level, riding style, rider profile and significantly board setup. The GT series is available with a range of wheel options, as well as additional gearing options. A smaller wheel or bigger gear will offer more torque, whereas a bigger wheel or smaller gear will increase top speed. A rough guide for what to expect can be gauged in the following table, referencing gear options and some available wheel sizes.
Wheel Size (mm)
Standard GT Gear
38 Tooth Gear
How can I get the best range from my skateboard?
ECO mode has been designed specifically for this purpose, and all our advertised ranges and testing has been conducted in this mode. Averaging 20 km/h, with gentle trigger control and not exceeding speed much is the key. Our tests were carried out in mostly flat conditions, with an 80 kg rider, and weight will affect this range somewhat with reference to this. Ensuring proper charging and board maintenance will also give the best opportunity for a long ride!
Is the Evolve GT waterproof?
In testing, the board held up quite well to instances of water. However due to the greater issue that comes with wet conditions – slippery surfaces – we have decided not to state waterproofing a priority feature in our design. A greater priority to Evolve is safe use of our boards. With the power available from the GT, combined with slippery conditions, our testing showed high potential for involuntary safety risks using electric skateboards in wet conditions. For this reason, we strongly advise against use in wet environments.
What skate wheels can I use on the Evolve GT?
Our current favourite is our own Evolve GT Street wheels. We took the best bits of our favourite wheels and mashed them together for a wheel perfect for our electric skateboard! But if black isn’t your colour, we still have a large selection to choose from! We have drive gears for the Orangatang Kegel wheels, and gears that work with the ABEC 11 Flywheel hubs. These wheels come in quite a few variations so there are sure to be a set perfect for you!
We also have plans to expand options, so stay tuned for future developments!
Can I use other AT Wheels or tyres on the Evolve GT
We designed the 7” Evolve AT wheels to be long lasting, high grip all terrain wheels. They are the perfect complement to the Evolve GT series. We have tested MBS 8” tyres on our hubs with success, but the MBS hubs are not compatible with the standard bearings offered with the GT quick change setup. Similar tyres may work, we advise checking for wheelbite before any use with unmentioned tyres.
Will the GT 7” tyres work on my previous GEN 2 board?
In short, sort of. Our tyres will fit on the MBS hubs used in our previous carbon series, but we have not designed a new drive gear yet. The 7” tyre will offer more torque and better off track torque, at the expense of top speed. 5 km/h drop in speed has been seen in testing.
Can I upgrade my current board to Evolve GT setup and performance?
As the GT is an all new design, we are not able to upgrade previous generation boards to this setup. Both the electronics and physical design are significant to the performance of the GT – we required a complete redesign that will not be compatible with previous generation boards.
Can I ride the board up hills?
Yes. The boards inclines of up to 25% gradient, in other words INSANELY STEEP for the GT series boards. Riding on hills can be very dangerous, what goes up must come down! So if you ride up an insanely steep hill and you intend to ride down this same hill, this is extremely dangerous and you must know how to control your speed without the use of the electric brakes if ever there was a malfunction or there was a situation where the brakes fail.
How long will the battery last and how long does it take to recharge?
Bamboo street - up to 30 km and 80 mins recharge time
Bamboo AT - Up to 15 km and 80 mins recharge time
Carbon street - Up to 40 km and 120 mins recharge time
Carbon AT - Up to 30 km and 120 mins recharge time
Carbon GT Street - Up to 50 km range depending on conditions
Carbon GT AT - Up to 30 km range depending on conditions
These specs are tested on fairly flat ground with a few small inclines. Battery life depends on factors such as weight of rider, terrain, inclines and also the way the rider uses the trigger. On the AT boards, battery range can vary if PSI levels get below 40PSI. Watch this video to get the best range from your boards.
How many charges will I get out of my battery?
Approximately up to 1000 full recharges.
Is there any warranty?
Yes there is a 2 years warranty on board, 1 year on battery (although it holds much longer of course. We have riders who still ride with the first GEN 1 battery from 5 years ago).
Which wheels can I use on my board?
We have two drive gears compatible with our Bamboo series and Carbon street boards that can be used with a variety of top shelf wheels. We'll be making more gears that are compatible with other wheels in the future but at this stage you can use the wheels below. Check out our compatible wheels video.
- Evolve GT 83 mm wheels
- Loaded Orangatang Kegel wheels 80 mm
- Loaded Orangatang Caguama wheels 85 mm
- ABEC 11 83 mm, 90 mm and 97 mm Flywheels.
- ABEC11/Evolve 107 mm F1 wheels
- MBS RS11 hubs and 8" tyres
- Evolve 7" All Terrain wheels
How old do I have to be to use an Evolve board?
This electric skateboard is a high performance machine and should not used or operated in any way by children under the age of 14 years old unless under adult supervision.
Is the board waterproof?
No, even normal longboarding is nothing for rain, because bearings will rust and less grip. With an electric longboard it is the same but also maybe some water can get inside. But Evolve boards are roughly splash proof. So if it starts to rain, you still get home, but if water stands on the road and you splash the water everywhere up your clothes and up the board you should not ride anymore. If you ever did it, it is a mess and you would not repeat it anyway. Carving on wet surfaces may make the board slide out from under your feet, so be careful of this.
How do I maintain my Evolve board?
Maintaining your Evolve board is very simple. None of the electrical or mechanical parts need to be serviced. Just routinely checking that screws and nuts are tight, bearings are clean and rolling freely, rotating your wheels and keeping your board clean.
Can I do tricks on it?
You can slide on the board but take care that you don’t abuse the board in a way that will void your warranty. Please refer to our policies page for more info.
What is the maximum weight that can ride the board?
The limit we suggest is 100 kg.Over this weight and the board will loose some torque only noticeable on hills.
If I'm riding with a friend who also has an Evolve board will our remotes interfere with each other?
If the Carbon boards ride very closely (1-2 meters) next to the Bamboo boards its possible that you will loose signal for a split second. However riding Carbons or Bamboos together will never cause an interference between boards. The remote can only control 1 board at a time whilst riding.
Can I kick push home if I run out of batteries?
Yes, the board has little resistance which enables it to roll when the power is off.
How often will I need to replace the drive belt?
We use the highest quality drive belts available on the market (Gates, made in UK), they are very quiet and durable. The belts should last a very long time and generally become better with age. If ever the belt does break due to wear and tear, replacing it takes a few minutes and they are available on our website.
How loud is the Evolve board?
Our boards are extremely quiet to ride.
Can the All Terrain models ride over sand, rocks and long grass?
No, the board has not been designed for pure off road riding but can be used on any compact or hard surface.
How do you swap between the All Terrain setup and the street setup?
The board can be converted between setups within approx 5 minutes. You can watch the conversion video here.
What is voltage sag talk about?Some people are talking about a voltage sag. What is it?
A voltage sag is a temporal reduction in voltage.
Voltage sag (or voltage dip) is what happens when you apply a load to a source of electricity. If the source is really big and the load is really small then you won’t notice it that much. But if the load is large enough the voltage will drop.
Now your battery is powerful but not like the power lines connected to your home… So it’s limited capacity and limited output power grid. So when you apply a large load to your battery the voltage will drop from the initial resting voltage to to a certain level. Now the amount of sag will depend on many factors but can be put into 2 categories:
The motor: size of the motor and controller and amount of power to the wheel you ask to produce.
The battery: IR (internal resistance of the battery), chemistry, capacity (how many amp hours or watt-hours).
Voltage sag is not all bad, it’s normal, some good high quality battery sag more than some cheaper cells it depends on the chemistry.… But it’s also a good indication on how to use your battery and how to apply power!
But when the battery is being used and drained, it generates heat and with less capacity and heat you can get a little more sag near the end. And again it’s normal... the battery has less punch when it's tired!
Where does the sag talk come from suddenly?
It all started when the percentage of the battery was shown in the display of the remote. This percentage was not that accurate as it appeared, which caused misinterpretation.
For example, when the board is full and you ride like 1 or 2 kilometers, it still shows 100%, which cannot be true of course, as you just used energy and it must be under 100%.
When the remote shows like 45% while you stand, it is also less energy in the battery. In reality is is already lower. But here it is a second reason.
The opposite of voltage sag, the voltage swell, so the temporal raise of voltage, is when you do not drain energy with the motors anymore.
More clearly, if you ride a long tour, you see the voltage go down while riding, like it is supposed to be. From 100%, 90%, 80%, 70%, 60%, 50%, 40%, 30%, 20% and so on...
If you stop now at 20% while riding, the voltage goes up temporarily to like 45% or 50%. But as you just ridden the board down to 20% while riding, you know of course that the 50% while standing cannot be true and is only a short voltage raise. When you start riding again, the voltage goes down to its normal 20% that you had before while riding.
A big misunderstanding occured when some people wrote that their battery sagged from 50% to 20%, but they did not write that they had a temporal raise of voltage from 20% to 50% before. In reality it was 20% all the time.
Again all the talk is about batteries that are not full, but on the way to empty. On a full battery you don't have ups and downs like this. A little, wich is normal, but you don't feel it.
Do I feel it when riding?
If the battery is full you don’t feel it at all. In fact, most people never felt it. Just the normal shut down to Eco when empty.
What you do feel is when the board is empty, like you have 10% or 20% of power and you accelerate a lot or go up a steel hill with the empty battery, that the board
goes to Eco mode when you let go of the trigger. So the power went below the 5% and the board knows it is close to completely empty and goes on purpose to Eco mode. It is a signal to the rider tat there is nearly no juicy in the board and it has to be loaded. If go on and on and on, it would be empty and off of course.
Of course when the rider is super heavy and he wants to go up a very steep hill in the end, he can also feel a voltage sag earlier than nearly empty.
But again, a heavy rider on a steep hill will have no problem with a fully loaded board. He can go up every hill full power.
Is voltage sag something bad?
No, it is just normal. All batteries have that more or less.
Why do people want Evolve boards, despite all the sag talk?
Because you only feel it when board is close to empty and as Evolve has the biggest range of all boards, it takes a long time until it is close to empty.
When an evolve boards goes to Eco mode and you still can ride a little, most of the other boards went completely off a lot of kilometers before.
Why is a 10 km electric skateboard not practical in every day use?
Range is underestimated. You need range. That's why Evolve boards have the most range of all boards.
For example, if you have a 10 km board, you have to turn around after 5 km. That is not much, and if you ride fast in 4 km, and in winter after 2,5 km and after years even less. That is just too little range. You could consider on a 10 km board to take more batteries with you, but you would need 4 extra batteries of a 10 km board just to reach 1 evolve 50 km range board.
So you would spend a lot more money on all the spare batteries carry them around and would stop 4 times and swap in one 50 km ride. Makes no sense. Better to have 50 km range right under the board.
Can I swap batteries on an Evolve board?
Of course, it is possible on all evolve boards. You just have to unscrew the 8 screws of the case and unplug the battery and plug the other battery.
But as Evolve Boards have up to 50 km range, only a few people swap evolve batteries. Like if they want to do a 140 km tour, they take 2 extra evolve batteries with them.